BSB40311- Certificate IV in Customer Contact





 

Thirteen (13) units are required for this qualification, consisting of three (3) core units plus ten (10) elective units from the lists below. Four (4) units must be selected from Group A, the remaining six (6) units may be from Group A or B.

 

Code

Title

Core/ Elective

Days

BSBCUS401B

Coordinate implementation of customer service strategies

Core

1 day

BSBLED401A

Develop teams and individuals

Core

1 day

BSBOHS407A

Monitor a safe workplace

Core

1 day

Select the ten  (10) remaining units from the lists below

Group A

BSBCCO403A

Schedule customer contact activity

Elective

1 day

BSBCCO404A

Collect, analyse and record information

Elective

1 day

BSBCUS402B

Address customer needs

Elective

1 day

BSBMGT401A

Show leadership in the workplace

Elective

1 day

BSBCUS403B

Implement customer service standards

Elective

1 day

BSBWOR403A

Manage stress in the workplace

Elective

1 day

Group B

BSBINM401A

Implement workplace information system

Elective

1 day

BSBLED501A

Develop a workplace learning environment

Elective

1 day

BSBMGT402A

Implement operational plan

Elective

1 day

BSBMGT403A

Implement continuous improvement

Elective

1 day

BSBMGT405A

Provide personal leadership

Elective

1 day

BSBPMG404A

Apply quality management techniques

Elective

1 day

BSBPMG407A

Apply risk management techniques

Elective

1 day

BSBPMG510A

Manage projects

Elective

1 day

BSBSLS501A

Develop a sales plan

Elective

1 day

BSBSLS502A

Lead and manage a sales team

Elective

1 day

BSBWOR401A

Establish effective workplace relationships

Elective

1 day